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International freight compensation standards and procedures
Publisher: Wuxi Konid Import and Export Trading Co., Ltd. release time：2020-06-19 10:40:35 The number of clicks:661 shut down
In the process of international cargo transportation, what we are most concerned about may be the safety of the cargo. In view of the fact that many customers are not familiar with the compensation and insurance regulations of international cargo transportation, Deer Jump International Freight hereby summarizes the current compensation standards of mainstream international express companies (DHL/UPS/FedEx/TNT/EMS).
First of all, for international express transportation, the compensation mainly includes loss/damage caused by the carrier company. But not including:
1. ACTS or omissions of non-employees of the carrier or persons who have no contractual relationship with the carrier, such as sender, consignee, third party, customs or other government departments, etc.
2. Force majeure, such as earthquake, tornado, storm, flood, fog, war, air crash, embargo, riot, civil unrest or labor events.
3. There is also electro-magnetic damage or deletion of electronic audio-visual images, data or records.
4. Inherent defects or characteristics of express delivery (whether DHL knows it or not), etc.
International express company
The basic processing procedure of international express claim:
1.When the recipient finds any problem, it shall contact the local dispatch branch for filing in the first time and give feedback to the sender.
2. The Courier company will search or verify the damage of the express;
3. After confirmation of loss or damage, the sender shall fill in the claim form in writing;
4. The express company will check the claim application form and other materials provided by you, such as waybill, invoice, damaged photos, etc., and communicate with the customer on the claim plan in accordance with international conventions, Chinese laws and regulations and the terms of endorsement of waybill;
5. Finally, after the customer and the Courier company confirm and reach a claim plan in written form, the Courier company will pay the claim payment to the customer.
International cargo claims procedures
How to file a claim:
* Contact customer service of corresponding express company.
* Download and fill in the claim form on the official website, and send it to the customer Service department via email and fax. [Be sure to fill in the waybill number and contact information]
Compensation standards for mainstream international express.
1. DHL
Time limit: Submit a claim to DHL in writing within 30 days after DHL receives the express.
2. UPS
Time limit: Claims for damage (including partial loss of articles) must be filed within 14 days after delivery of articles, and claims for delay shall be filed within 21 days after delivery.
Maximum compensation standard:
* UPS does not provide service when the value of a package or item exceeds $50,000 (about RMB 307,500).
* Maximum liability for one parcel express shall not exceed the declared value or USD 100,000 per pallet (equivalent to approximately RMB 615,000, whichever is the higher).
FedEx international fast
3. FedEx
Maximum compensation standard:
*For envelopes /PAK bags, the compensation shall be based on the value declared by the customs. The maximum compensation shall be $100.
* Parcel express delivery shall be subject to the declared value of the customs (the highest standard is usd 1000 per parcel) or USD 20 /kg, whichever is higher.
4. TNT
Maximum compensation standard:
* The value of any goods transported does not exceed 25,000 euros (equivalent to about 195,000 yuan).
* In any case, the maximum compensation payable per shipment is �10,000 (equivalent to about RMB 78,000).
5. EMS
Compensation standard:
* Delay: refund of 50% of postage.
* Letters, information mail lost or damaged: RMB400 each.
* Items that have not been declared in the detailed list are lost or damaged: RMB 400 for each item.
* In case of loss or damage of items with declared value, compensation shall be made according to the actual value of the declared item. For items with lost or damaged contents, compensation shall be made according to the actual loss, but the maximum compensation shall not exceed each item: 500+60*W (RMB) W is the weight of the item represented by the whole number of kilograms, and 1 kilogram shall be added after the decimal point.
* In case of loss or damage of mail items, the postage and special inquiry fees collected will be refunded in addition to compensation according to relevant regulations.
Return the parcel to international freight
If you have any other questions, please feel free to consult Deer's International Express. LuYue international express delivery to "do first-class international express integration services, to create value, serve the society" as the enterprise mission, adhering to the "honesty, all-round to meet customer demand" service concept, to provide you with door to door international express service standardization, 1-4 working days to reach most of the countries around the world, rapid safety, convenient operation, looking forward to your visit!